Call Center Agent – Remote Hiring (Work from Home)

REMOTE, UNITED STATES /
OPERATIONS – PHONES /
FULL-TIME

At Zotec Partners, our People make it happen.

Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – those across the country who make up our diverse Zotec family and help make this company a best place to work.
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Over 20 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 1,000 employees strong and we continue to use our incredible talent and energy to bring that vision to life.  We are a team of Innovators, Collaborators and Doers.

We’re seeking a remote Call Center Agent anywhere in the United States to join us.

As a remote Call Center Agent, you will have the opportunity to make a positive impact in patient lives every day, by answering their inbound calls and resolving their billing inquires, all from the comfort of your own home!
How We Focus on Your Wellbeing:
This is a work from home position providing you with the opportunity to balance a fulfilling work and personal life

Access a portion of your paycheck before payday through our PayActiv program
Paid time off (PTO) begins accruing on your first day
Paid volunteer time off (VTO) because we are committed to serving the communities in which our people live and work
Monthly performance bonuses
No late nights or weekends
Health, dental and vision insurance

Health Savings Account option to help you save money for future medical expenses with pretax dollars
Flexible Spending Account option to pay for out-of-pocket, dependent daycare, childcare and eldercare costs with pre-tax dollars
Company paid life insurance, AD&D, and disability
Matching contributions for your 401k
Career development with opportunities for growth
What You’ll Bring to Zotec:
High school diploma or equivalent

Medical billing or claims processing experience
Home internet required with a minimum of 20 mbps download/10 mbps upload speed
Experience in a call center or customer-oriented environment
Excellent customer service skills required
Ability to understand, analyze and interpret complex documents
Proficient MS Office skills

Must be detail oriented with high degree of accuracy
Excellent written communications and organizational skills
Exceptional verbal communication and interpersonal skills
Flexible mentality; willing and capable of performing varied tasks and adapting to change
Able to work in a team environment
Professionally exercises discretion and independent judgment in day-to-day work
#LI-Remote

We are passionate about empowering our employees to be extraordinary – and they continue to come through. So, if you are an Innovator, Collaborator and Doer, then welcome home.

Learn more about our organization, by visiting us at www.zotecpartners.com

E-Verify and Equal Opportunity Employer