Remote Restaurant Support Specialist – Customer Success (Fully Work from Home Jobs Hiring / Entry Level)

REMOTE, REMOTE, UNITED STATES /
SALES & ACCOUNT MANAGEMENT – YELP RESTAURANTS, SALES & RESTAURANT SUCCESS /
REMOTE

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**Please note the following: In this role, you will be expected to work an 8 hour shift between the operational hours of 6:00am to 8:00pm Pacific Time. The working days will be Monday through Friday and two weekend days a month.

Love to dine out? Passionate about the industry and helping restaurants succeed? Yelp Reservations and Yelp Waitlist are powerful tools for amazing dining experiences. Our reservation and waitlist platform reaches and engages diners with an unforgettable experience on the largest restaurant discovery platform on the planet. Whether you’re planning two weeks or 20 minutes in advance, our mission is to empower diners to browse and book a table at a restaurant they will love.

Fast-paced and growth minded: Yelp Restaurants is a true startup, so get ready to make an impact! You’ll help lots of businesses, learn very quickly, and contribute directly to our strategy. Restaurant Support Managers are committed to providing exceptional customer service with the goal of retaining and growing our client base – but, above all else, provide stellar customer service. You’ll efficiently manage and respond to a variety of questions and issues that may require troubleshooting, researching or collaborating with the team while you listen and reassure our clients.

Where You Come In:
You’ll provide exceptional and timely inbound customer support via phone and email
You’ll consult and educate our customers to provide value and resolve their business needs
You’ll become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs – asking probing questions and finding solutions will be critical to your success
You’ll help owners with their full suite of Yelp Restaurant tools to market their restaurant, efficiently manage their front of house, and drive diners.

You’ll grow and learn in a fast-paced high-growth environment – there will be plenty of opportunities to stretch your skillset and make an impact for our customers and our company
What it Takes to Succeed:
Great communicator – Whether it’s on the phone, through email or via live chat, you excel at communicating with customers
Positive – You strive to maintain a positive working space with both customers and peers
Adaptable – You are adaptable and can think on your feet, when faced with new challenges, or tough conversations, failure simply isn’t an option
Supportive – You don’t hesitate to lend a helping hand to other team members when possible
Value Focused – Solid ability to handle challenging conversations and add value to business owners in a professional, solutions-oriented manner
Willingness to Learn and Grow – You are open to feedback, adaptive and coachable; you embrace and thrive in a fast paced high-growth environment

Bachelor’s Degree or 2+ years of relevant client facing experience
Must be available to work weekends and holidays between the hours of 6AM-8PM PST
Experience in Saas, sales, client retention, support, or customer success is preferred
What You’ll Get:
Available your first day: Full medical, vision, and dental (Employee-only plans available at no cost to the employee)
15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure, 7 paid wellness days, 12 paid holidays, 1 floating holiday
Up to 14 weeks of parental leave
Monthly wellness reimbursement
Health Savings, Flexible Spending and Dependent Care accounts
401(k) retirement savings plan with employer match
Employee stock purchase plan
Compensation base salary is $42,000-$63,000 annually
For more information about US benefits at Yelp, please check out this link.

Other:
Vaccination against COVID-19 is not required for this role. We nonetheless encourage all employees to get vaccinated. Employees who are not vaccinated may not visit Yelp’s offices or participate in any in-person work activities, and are not eligible to transfer or be promoted to a role that requires vaccination.
#LI-REMOTE | #LI-ML1

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual’s location and experience.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

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