Resolution Specialist, Contact Center – DS – Remote

What you’ll do…
This position is remote only for the states below:

AL, ID, MD, NM, TN, WY, AR, KS, MI, NC, TX, AZ, KY, MO, OH, UT, FL, LA, OK, VT, GA, ME, NE, SC, VA

Who we are…

Our team is a portion of the Omnichannel approach that offers our communities accessibility and affordability to their healthcare needs. Our team’s goal is to remove the day-to-day administration components of the process to allow our providers to focus on providing white glove care to our patients and communities.

What you’ll do…

As a Resolution Specialist III, you will execute special projects for the central services department for Walmart Health by collaborating with leadership on project requirements.

The responsibilities involve engaging prospective and existing patients through telephone interactions, guiding scheduling, and managing outbound calls (minimum 60+ daily), prioritizing worklists, ensuring timely patient callbacks and reminders, and documenting patient interactions meticulously.

Minimum Qualifications:

2 years of experience making outbound calls at a high volume
1 year of experience with Medicare Advantage Enrollment (AEP, OEP and SEP); Population Health or Value-Based Care
Bilingual in Spanish; able to speak, read and write.
MS suite proficient
Critical thinking; able to work alone and be self-directed.
Ability to be empathetic.
Negotiation skills
Problem-solution oriented.

Preferred Qualifications:

Organized and with strong communication skills written and verbally.
Data entry experience
Experienced with EPIC & Salesforce software

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you’ll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.