Resolution Specialist, Contact Center – DS Remote- (Dental Office Experience Required)

What you’ll do…

Who we are…

Our team is a portion of the Omnichannel approach that offers our communities accessibility and affordability to their healthcare needs.   Our team’s goal is to remove the day-to-day administration components of the process to allow our providers to focus on providing white glove care to our patients and communities.

What you’ll do…

As a Resolution Specialist III, you will execute special projects for the contact center by collaborating with leadership on project requirements. You will pay invoices for all WM Health Centers as well as reviewing and read contracts. You will also model compliance with company policies and procedures and support company standards of ethics and integrity by incorporating these into the development and implementation of business plans using the Open Door Policy. You will be a team leader demonstrating and assisting others with how to apply these in executing business processes and practices as well as demonstrating up-to-date expertise and applying this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices

Your responsibilities may include…

This role encompasses a wide range of responsibilities, including coordinating with cross-functional teams, researching trends, developing project plans with leadership, aiding in project implementation, and tracking progress. It also involves independent research to address complex issues, identify root causes of operational problems, and propose solutions. Analyzing data for specialized support requests and escalating concerns when necessary is crucial, as is maintaining data for root cause analysis and supporting communication development. Collaboration with cross-functional teams, recommending business-aligned solutions, and building stakeholder relationships are key components. Additionally, the role focuses on identifying evolving business needs, improving processes, monitoring progress, and adapting to change. Overall, it centers on project management, issue resolution, and supporting business growth in a dynamic environment.

Minimum Requirements:

• 1 year of experience with high volume inbound and outbound calls.
• 1 year of dental experience that includes dental assisting, treatment coordinator, dental insurance, dental reception, or dental scheduling.
• Critical thinking; problem-solution oriented.
• Ability to be empathetic.
• Negotiation skills.
• Able to work alone, be self-directed and meet deadlines.

Preferred Qualifications:

• Organized and detailed with strong written and verbal communication skills.
• Data entry experience
• Dental experience that includes dental assisting, treatment coordinator, dental insurance, dental reception, or dental scheduling.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you’ll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life