Creator/Customer Support Specialist (100% Remote Worldwide)

Job Description

vidIQ is seeking a dedicated and enthusiastic team member to join our Creator Support Department as a Creator/Customer Support Specialist. You will play a crucial role in providing support to our valued users.

In this role, you will be responsible for:

• Assisting users with their inquiries and providing timely and accurate solutions
• Offering guidance and support to users on how to effectively utilize vidIQ’s features and tools
• Identifying and troubleshooting technical issues, and escalating them to the appropriate teams if needed
• Building strong relationships with users and ensuring their satisfaction with our services
• Collecting feedback from users and sharing it with the product development team to help improve our platform

Job Requirements

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• 2+ Yrs Experience in providing customer support
• Knowledge of YouTube and other social media platforms
• Understanding of video content creation and optimization
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Flexibility to work in shifts, including weekends and holidays
• Proficiency in using customer support tools and software (Intercom, Asana, Stripe)
• Ability to work from 5 am to 1 pm PST, including one weekday

Nice to have:

• You have your own small YouTube channel
• Proficiency in different languages

At vidIQ, we value teamwork, innovation, and a positive work environment. We believe in empowering our team members to grow both personally and professionally; and provide ample opportunities for career development.

If you are looking for a challenging and rewarding role where you can make a difference in the lives of content creators, vidIQ is the place for you. Join our team and be part of our mission to help creators level up on YouTube.

We look forward to reviewing your application & your interest in vidIQ.