Senior Clinical Administrative Coordinator – Remote in Multiple Locations

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are looking for a Clinical Administrative Coordinator as an addition to the Practice Extend Team. You will work alongside our Interdisciplinary Clinical Team to improve the health outcomes of the patients and providers we serve. The Practice Extend Clinical Administrative Coordinator is responsible for engaging high-risk patients for Comprehensive Medication Reviews with the Clinical Pharmacist, scheduling PCP appointments for patients on their behalf, assisting with administrative tasks, and communicating with provider offices regarding patient medical history and current needs.

This position is full time Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 5:00 pm, with flexibility to work until 07:00PM (two days a week). It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of paid training. The hours during training will be 8:00 am to 5:00 pm EST, Monday – Friday.

If you are located in OH, IN, KY AR, LA, TN, IL or MS, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Work with a Clinical Care Team to support patient and provider engagement
• Engage high-risk patients telephonically to schedule appointments with Clinical Care Team
• Utilize multiple technology systems and outreach to provider offices and/or pharmacies as needed to capture pertinent information for patient engagement
• Support patients by scheduling PCP appointments on their behalf
• Prepare patient cases in workflow management platform for Care Team patient engagement
• Facilitate exchange of clinical information between Care Team and provider offices to ensure identified patient concerns and needs are addressed by provider offices
• Communicate with provider offices to problem-solve patient issues and/or facilitate communication between practice staff and Care Team
• Notify Care Team of relevant information gathered during calls to patient that may affect the patient’s disease state or medication regimen
• Develop strong relationships with provider offices participating with Practice Extend program by communicating patient needs
• Build rapport and establish trusted relationships with patients via daily outbound and inbound calls

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of Prior Medical / Healthcare experience in a hospital, pharmacy, or physician’s office providing clinical or administrative assistance
• 2+ year experience working with medical terminology
• 1+ year of experience managing high volume patient communication via phone.
• Computer proficiency, to include strong data entry and utilizing Microsoft Office, Outlook, and direct messaging applications (Teams, Webex, etc.)
• Must be able to type and navigate a Windows-based environment simultaneously
• Ability to work Monday – Friday, 08:00AM – 05:00PM, with flexibility to work until 07:00PM (two days a week).

Preferred Qualifications:

• Pharmacy Tech, Pharmacy Tech for Insurance Company, or Medical Assistant
• Managed Care Experience
• Bilingual – Fluency in English and Spanish

Telecommuting Requirements:

• Reside within OH, IN, KY AR, LA, TN, IL or MS
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

• Able to take initiative and work independently
• Adaptable, flexible, and able to incorporate frequent process changes into established workflows within a fast-paced, dynamic environment
• Strong communication skills with patients, providers, and other healthcare professionals

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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