Hiring: Associate Patient Care Coordinator – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.^SM

The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Clinic Hours:  6:00 am – midnight, 7 days a week

Schedule: four 10-hour shifts, and days will vary per business needs, and weekends are required in schedule. This is a hybrid position where you will have the flexibility to work from home as well as in the clinic.

Specialty: Digital Health

Location: 888 South Rancho Drive, Las Vegas, NV 89106

If you reside near Las Vegas, NV, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.

Primary Responsibilities: 

• Constantly strive to provide a high-quality customer service experience for our patients
• Verify demographic information, insurance coverage and scheduling patients using APM system
• Register new patients by gathering pertinent information and entering in APM system
• Complete overnight appointment arrivals in APM system
• Responsible for e-waiting room management
• Provide prompt, professional, and friendly front-line support for technical and non-urgent clinical issues
• Submit TouchWorks MD Charges encounter forms
• Professionally answer e-mails, e-visits, phone calls, and Tiger Text messages as appropriate
• Reliably troubleshoot American Well customer service escalation
• Work collaboratively with the patient accounts, customer service, clinical team and administration teams
• Obtain brief summary of patients concerns and/or complaints
• Reliably identify clinical concerns within your scope and escalate to a licensed clinician
• Address and complete tasks, referrals, and stats on a daily basis
• Perform data entry, document accurately and efficiently within all systems
• Complete prescription refills for authorization by provider and protocol
• Provide prescription information to pharmacies
• Document all medical questions and messages for providers and label them properly using our telephone communication access guideline/protocol
• Communicate with offices when necessary
• Meet established standards within all performance criteria
• Attend any necessary training/meetings to be up to date on protocol changes and available training
• Other duties may include, but not limited to, missing charges, work lists, e-faxing, etc.
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma / GED (or higher)
• CPR certified or ability to obtain certification within 30 days of hire
• 2+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• 6+ months of knowledge / experience with medical terminology
• Intermediate level of proficiency with Microsoft Office
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Must reside within a commutable distance to Las Vegas, Nevada

Preferred Qualifications:

• Bilingual fluency in Spanish and English
• 1+ years of data entry experience
• ICD 10 and CPT coding experience
• Electronic Medical Records (EMR) experience
• 1+ years of experience in an ambulatory care setting

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Nevada Residents Only: The hourly range for Nevada residents is $16.00 to $27.31 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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