Credit Bureau Dispute Resolution Specialist (No Degree Remote – SELECT States

Banking Operations / Job Id: 2023-0008503 / Location Remote, United States

Job Type: Full time

Remote, United States

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description
The Dispute Resolution Specialist is responsible for analyzing credit bureau dispute data and formulating accurate and timely responses to consumers and credit reporting agencies on disputes received. Qualified candidates will possess excellent analytical abilities, which will be fully leveraged as they gain experience in this high-growth field of regulatory compliance. In addition to superior analytical abilities, candidates will require above-average written/verbal communication and organizational skills as well as the capability to work independently and effectively under tight deadlines.

The person in this position will be responsible for researching, resolving, and responding to cardholder claims of errors and/or inaccurate reporting of credit information, while maintaining a high level of productivity and accuracy. Makes independent decisions for appropriate action to be taken within regulatory and procedural guidelines. Maintains accurate and properly documented dispute evidence files, while ensuring that FCRA and U.S. Bank required time frames are met. Will serve as an in-house specialist in credit card credit reporting rules and regulations in relation to compliance and dispute resolution. May train and mentor newer associates.

Basic Qualifications

High school diploma or equivalent
Four or more years of experience in clerical and customer service activities

Preferred Skills/Experience

Working knowledge of FCRA requirements and CDIA Metro2 guidelines
Prior experience in credit analysis or lending
Prior experience working with e-OSCAR
In-depth knowledge of products, services, terminology, procedures, and systems related to assigned area
Ability to manage multiple projects and deadlines simultaneously while maintaining a high degree of accuracy
Proficient computer skills, including Microsoft Office
Bachelor’s degree

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

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