Roadside Mobile Advantage Agent (WFH Opportunity)

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Do you enjoy working with people in a fast-paced environment? If so, consider an in-office position as a Roadside Mobile Advantage Agent! This is a part time position in office.

Roadside Mobile Advantage Agents take back-to-back files submitted online from customers needing immediate assistance. Agents handle online roadside requests and initial outbound calls to customers and roadside assistance service providers (occasionally take inbound calls). U-Haul Roadside Assistance works hard to ensure our customer’s safety and experience is handled with professionalism, care, and support. At times, unexpected hurdles arise that warrant our Roadside Assistance team to step in and guide our customers back en route to their destination.

Agents are expected to follow established methods and procedures, handle all files and calls expediently and efficiently, meet all the quality-related metrics and goals, and above all act in a courteous and friendly manner while servicing the customer.

This job might be for you if:

• You enjoy helping people and problem-solving.
• You like a fast pace starting day one and staying busy every day.
• You enjoy working closely with your manager and receiving daily feedback.
• You are comfortable learning and using multiple computer programs.

U-Haul offers its Roadside Mobile Advantage Agents: 

• Contact center career path available including work from home!
• Hourly base, no bonus.
• Opportunity for base pay merit increases based on performance
• Part-time benefits include:  Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan

Minimum Qualification:

• Intermediate keyboarding and computer skills
• Ability to navigate and use multiple computer programs at once
• Work under pressure
• Excellent verbal communication and listening skills
• Clear speaking voice
• General knowledge of U.S. geography
• Willingness to incorporate feedback to constantly improve performance

Training and Education Explained:

• Fast-paced, hands-on education working with your manager from day one.
• Self-paced education at our very own U-Haul University online.
• Learn and begin performing some of your job duties with customers the first week.
• Build on your skill-set through on-the-job, continued education.
• Begin performing additional job duties with the customer as you learn them.

Scheduling Requirements

• Total number of hours scheduled each week will be based on business need.
• Must be available to work Friday, Saturday and Sunday.
• Working holidays is required. We are open and customers need our help.

A note about how we schedule:  Availability to work that aligns with the business need may increase the opportunity to be scheduled more hours.  We pride ourselves on being flexible with schedules, especially for students and teachers. However, if availability to work does not align with the needs of the business the result may be less hours scheduled. 

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.  The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.