Part-time Remote Order Processing Specialist – Work from Home

We’re Tovala, a food-tech company reinventing home cooking to save consumers time. Through an innovative combination of hardware, software, and fresh food delivery, we make it incredibly simple for anyone to prepare and enjoy delicious, home-cooked meals without sacrificing time to do whatever matters to them. Through our superior technology, product experience and food quality, we have separated Tovala from the busy pack of other meal delivery businesses.

In the process, we’ve amassed a loyal, rapidly growing following and our retention, product engagement and customer NPS are all best-in-class. We’ve raised over $100mm from great investors like Left Lane Capital, Origin Ventures, Y Combinator and Comcast Ventures and have invested strongly in building a unique culture that fosters growth, personal development and camaraderie.

This is a 3-month contract, starting at 10-15 hours per week, with potential for additional hours and/or extension of contract duration
How you’ll spend your time at Tovala
Evaluate customer orders and prepare reports with high accuracy to share with partners to fulfill. Ensure data is processed in a timely manner.
Create shipping labels for orders across three couriers. Share shipping labels with partners in an easily traceable and efficient manner.

Retrieve tracking information from partners and inject into Tovala’s internal tools for processing purposes.
Process customer post purchase emails using Tovala’s or partner tracking information. Ensure emails are sent to the right customers at the right time.
Address customer inquiries related to order returns and replacements in a timely, professional manner and ensure appropriate resolution to any outstanding order is completed.
Closely communicate with team members to both catch and solve any identified issues.
Log and communicate recurring issues and/or complaints to team leadership.
Escalate issues when dealing with unresponsive vendors.

About you
High school diploma plus a minimum of two years of data/order entry experience.
Experience processing customer orders, preferably in D2C e-commerce platforms.
High attention to detail with impeccable self-organization skills.
Advanced computer skills and the ability to learn new systems.
Demonstrated ability to work and contribute in a team environment.
Strong communication skills and customer orientation.
Sense of urgency, attention to detail, and high level of initiative.
Thrives in a fast paced environment with excellent time management skills.
Ability to conduct self in a respectful and professional manner when interacting with internal personnel, customers, and partners.
$18.50 – $18.50 an hour
The values we hold dear

Put the team first
We put what is best for the broader team ahead of what is best for ourselves or our immediate department.
Get s#!t done (well)
We celebrate people at all levels for delivering high impact work that expands the bounds of what we’re able to do.
Connect the dots
We engage with curiosity to learn how our work impacts others so that we can problem-solve holistically and work collaboratively.
Be Direct

We share our perspective openly and directly, even when it feels difficult to do so.
Embrace the obstacles
We rise to meet challenges with a sense of urgency, resolve, and optimism.
Champion the customer
We consider and prioritize our customer in all of our decisions

At Tovala we‘re committed to building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here!