Home Depot Remote SERVICES CUSTOMER SERVICE REP: SOCC-CAC (Work from Home Jobs)

Remote/virtual – An associate in a remote/virtual role typically is not required to work from a designated Home Depot location to complete their job duties. Limited or infrequent in-office presence may be required. We also refer to this as location – independent.

Learn more about our 4 different work locations. Additional information will be provided during the application process.

Minimum Qualifications:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

Minimum of 3 plus years of customer service experience in the home improvement retail or telemarketing field.
Basic computer and typing skills using dual monitors and multiple computer applications.
Prior campaign management analytical experience in a large contact center organization.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education
Minimum Years of Work Experience:

3
Preferred Years of Work Experience:

No additional years of experience
Minimum Leadership Experience:

None
Preferred Leadership Experience:

None
Certifications:

None

Competencies:

Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and resolving customer issues.
Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment.
Demonstrated ability to effectively communicate with customers.
Demonstrated broad based knowledge of Home Depot product offerings.

Position Purpose:

The Customer Service Representative’s role is to provide quality professional customer service that consistently meets and exceeds Company standards of excellence. The position is directly responsible for the scheduling and confirmation of appointments with the customer via both inbound and outbound calls. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers and other Home Depot associates on a daily basis. In addition, they may assist in the resolution of customer issues by providing a solution or directing the customer to an individual who is equipped to help them resolve the matter. The Customer Service Representative may also collaborate with field associates to resolve inquiries around calendars/availability to meet the customer’s needs.

Key Responsibilities:

65% Associate will use a uniform script to place outbound calls to customers from leads that were obtained from various marketing sources. Activities include scheduling new appointments, confirming, rescheduling, or canceling appointments by validating customer information and project qualification.
25% Answer inbound calls from internal and external customers who have been referred through a store associate, internet lead or other source. Activities include scheduling new appointments, confirming, rescheduling, or canceling appointments by validating customer information and project qualification.
10% Other job duties as assigned by manager.
Direct Manager/Direct Reports:

This position reports to the Supervisor.
This position has 0 direct reports.

Travel Requirements:

Typically requires overnight travel less than 10% of the time.
Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Benefits

Paid parental leave to bond with your new addition

401(K) savings plan with company match

Merit increases and performance bonuses

On-the-spot recognition and rewards for a job well done