Complaints Administrative Assistant – Remote

Company Overview
At Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

Department Overview
MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it and we are seeking a detail oriented and driven Complaints Administrative Assistant to join our team.
Job Description
This position will involve the following:

● Handing and/or receiving complaints, incidents, issues
● Claims processing
● Contract & document review
● Data entry
● Logging, pulling evidence
● Estimates & quotes
● Internal audits
● 40% outbound calling debtors to discuss findings of claim review
● Remediations
● Report generation

The position will discern and review cases from a factual perspective, while also keeping consistent with
processes. The position will also generate reports as required and candidates must be comfortable with
analyzing data and keeping the department up to date as new production occurs.

Preferred Qualifications:

● Excellent verbal and written communication skills
● Strong phone skills with ability to give clear and concise direction
● Strong multi-tasking and organization skills
● Google email, Docs & Sheets experience preferred
● Microsoft Excel & Word (Intermediate to Advanced) experience
● Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience
● Claims and/or Complaints experience a plus

This position is a remote position and candidates can be located anywhere in the US.

#LI-TW1

#LI-REMOTE

Basic Requirements
Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No

Our U.S. Benefits include:

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
9 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.