Hiring: Certification Tracking Specialist – Veterans Evaluation Services  – Remote (Entry Level)

Description & Requirements
Maximus is currently hiring for Certification Tracking Specialist to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Certification Tracking Specialist is responsible for maintaining a daily spreadsheet of active providers pending DMA and updates comments in NND documenting to follow up with providers until completion of DMA.

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Essential Duties and Responsibilities:

– Maintains a daily spreadsheet of active providers pending DMA;

– Update comments in NND documenting follow up with providers until completion of DMA;

– Routinely communicates with PDR and PRC on status or priority providers pending DMA;

– Provides feedback on providers who are struggling with DMA content to Provider Development and Retention;

– Notify PDR, PRC, and Scheduling upon completion/updating of DMA;

– Works closely with other teams within Provider Development and Retention for provider outreach on special projects (new DMA updates, etc.); and

– Assists with occasional overflow of Provider Relations Specialists and Report Tracking Specialists if needed. Additional Duties and Responsibilities:

– Place and answer phone calls to and from medical providers;

– Attend meetings as directed;

– Work effectively within a team dynamic;

– Adapt to new instructions, requests or procedures as provided;

– Maintain a high sense of urgency at all times; and

– Other duties as assigned. Knowledge/Skills/Abilities:

– Ability to read and comprehend instructions, correspondence, and memoranda;

– Ability to write correspondence;

– Ability to effectively present information in one- on- one and small group situations to customers, clients and other employees if the organization;

– Ability to add, subtract, multiply and divide all units of measure;

– Ability to compute rate, ratio and percent and to draw and interpret bar graphs;

– Ability to apply common sense understanding to carry out written or oral instructions;

– Ability to deal with problems; and

– Proficient in the following computer software: Microsoft Excel, Internet functions (searches, research), Microsoft Word, and Microsoft Outlook. Working Conditions: – Normal office environment with some exposure to moderate noise from office equipment and/or generated by staff members; – Extended hours are occasionally required beyond the regular eight hour work day; – Frequently utilizes telephone, computer, and printer; occasionally utilizes copy machine; and – Occasionally lifting and/or carrying items weighing up to approximately twenty- five pounds. Generally sedentary work but requires walking up to approximately twenty- five percent of work time in carrying out job functions such as obtaining information from staff members, overseeing office and the like.
– Work shift available will be 8:00am–4:30pm CST (Monday through Friday)

Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.

Home Office Requirements Using Your Own Equipment:
– Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
– Preferred Windows or Mac (no Chromebooks)
o OS for Windows – Windows 10 or newer
o OS for Mac – Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
– Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
– USB plug and play wired headset with a microphone and noise suppression.
– Private work area and adequate power source
– A second monitor is highly recommended for most positions.
– Must currently and permanently reside in the Continental US

Home Office Requirements Using Maximus-Provided Equipment:
– Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
– Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
– Private work area and adequate power source
– Must currently and permanently reside in the Continental US

Minimum Requirements
– High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Hourly Base Pay Minimum for this Position
$ 17.00
Hourly Base Pay Maximum for this Position
$ 17.00