Clinician Support Agent – Remote (work from home jobs no experience)

REMOTE /
MEMBER CARE – CARE OPERATIONS /
FULL-TIME
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Customer Support team is responsible for multiple areas of the member/clinician experience. We support our members in every way possible, as well as work with our staff of clinicians, to ensure they have the necessary support to deliver stellar care. In this fast-paced role, your primary responsibilities will entail communication with Included Health clinicians. You will be assisting in care of patients and communication with the healthcare team.

Duties/Responsibilities:
Responsible for call queue needs, emails, and live chats from members & clinicians regarding scheduling, prescriptions and other health care coordination needs
Provide support to clinician staff to ensure patients obtain the appropriate care in a timely manner
Use established protocols to identify and escalate priority issues that need immediate attention

Clinician tier 1 technical troubleshooting to clinicians and members
Be self-motivated enough to complete tasks without being prompted
Willing to work flexible hours in a 24/7 contact center environment, which may include holidays, evening or weekend shifts

Qualifications:
High volume experience in a Call Center environment related to Pharmacy or Health Care Platform
Great verbal communication skills. You will need to be able to explain our services to provider offices, verify office availability and determine scheduling requirements.
Great written communication skills.  You will need to communicate with our providers in concise and informative messages.

Confident in asking questions and comfortable in raising your hand when you need help. Lost time can directly impact lives.
Pay attention to the little details – they matter
Perform accurate data collection and entry
Demonstrate adaptability with process changes in fast-paced and ambiguous environments
Be comfortable performing internet searches

Ability to troubleshoot basic technical issues
Be proficient with common office software – Google Apps, CRM systems, etc.
Have a sense of humor, and like to have fun. We work hard. So we like to laugh a lot too.
Must be able to work the following shift:

Monday 11am- 8pm PST
Tuesday Off
Wednesday Off
Thursday 11am- 8pm PST
Friday 11am- 8pm PST
Saturday 11am- 8pm PST
Sunday 11am- 8pm PST

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

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