Remote: Account Representative – Work at Home (No Experience/Degree Required/ Hiring ASAP)

Overview
Handle inbound and outbound calls for assigned client, providing customer service, collection efforts as specified by the client and GC Services.

Responsibilities
Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services
Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test

Makes arrangements with the customers to pay balance in full or set up the best possible arrangements
Documents all collection activity in the client/GC system in a concise and accurate manner
Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews
Maintains good public relations

Cope with high-stress environment caused by speaking with emotional callers
Adhere to Company attendance, punctuality, and meal and rest break requirements
Maintain concentration and focus in order to meet performance goals
React positively to an ongoing, changing environment

Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Maintain good working relationship with assigned supervisors and coworkers
Work safely without presenting a threat to self or others
Perform additional duties as required by management from time to time

Qualifications
Education:

High School Diploma or GED is required

Experience:

No experience necessary; prefer 6 months of related experience

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems

Skills & Abilities:

Interpret a constant flow of information
Listen effectively
Work with and apply basic mathematical concepts
Deal with difficult interactions with customers

Respond to customer inquiries and statements effectively
Some projects require Bilingual (Spanish/English) skills
Write in a clear and concise manner
Manage time effectively
Solve problems or issues that may come up

Concentrate and focus for extended periods of time
Cope with high-stress and changing environment
Remain alert at all times
Adhere to policies and procedures
Adhere to work schedule and punctuality requirements
Communicate clearly and effectively, both orally and in writing

Have an Internet speed of at least 10 mbps download and 5 mbps uploads
Must provide a copy of the speed test of your internet from www.speedtest.net
Have a separate, digital/analog phone line through Century Link, Cox, or any other digital phone service provider, that has no call waiting or added features
Must have a workspace which is free from outside noise and distractions
Must agree to reside at your current address for at least 6 months

All job offers are contingent upon completion of background checks

GC Services is an equal opportunity employer: M/F/Disabled/Vet
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Application Assistance

GC Services is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, genetic information, or any other characteristic protected by federal, state, or local law. If you are interested in applying for employment with GC Services and need special assistance or an accommodation to use our website or to apply for a position, please call Human Resources at 713-777-4441 or email Human Resources with your request. Determination on requests for reasonable accommodation are made on a case-by-case basis.