Entry Level: Patient Financial Recovery Specialist – Remote, US/No Degree

The Patient Financial Recovery Specialist will provide customer service to hospital patients who have questions on their accounts and assist them in settling their patient responsibility balances.

• Answer inbound calls from patients as well as place outbound calls to patients through our automated dialer.
• Assist patients with their account which includes setting up payment arrangements on the patient’s unpaid balance
• Take and process credit card payments over the phone
• Identify and gather new insurance information
• Research insurance “Explanation of Benefits” to determine what the insurance may or may not have paid and why
• Screen the patient for charity, answer patients’ general questions, and resolve any of the patient’s account issues and concerns.
• Maneuver between several different patient account systems and payment portals.
• Maintain accurate and up to date information in the account notes within all appropriate systems
• Meet specified collection and productivity goals as assigned by management on a regular basis.

• Always maintain confidentiality of account information.
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Maintain awareness of and actively participate in the Corporate Compliance Program.
• Maintain a confidential and orderly remote work area.
• Assist with other projects as assigned by management.

• High school diploma or equivalent is required
• Prefer previous experience with providing customer service and work within a call center environment
• Prefer previous experience with the medical billing process
• Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments
• Ability to always present oneself in a courteous and professional manner
• Ability to stay on task with little or no management supervision
• Demonstrate initiative and creativity in fulfilling job responsibilities
• Capacity to prioritize multiple tasks using time management and organizational skills.
• Proficient PC knowledge and the ability to type 30-40 wpm.

• Remote work from home office, virtual Call Center environment.
• Must be able to sit for extended periods of time.