Remote Online Chat Specialist (Entry Level/No Phone/Degree)

Company Description
D1 Training is a place for the athlete. Beginner or pro, young or old, we define “athlete” as anyone dedicated to their sport or fitness. Our fitness training facility offers customized, state-of-the-art equipment, professional coaches, sports science-backed programs, and a supportive environment where all are welcome. You pick the goal, we help you get there!

Job Description
We’re seeking an Online Chat Specialist to handle incoming customer support questions via live chat on businesses’ websites and social media accounts and candidate must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries.

Responsibilities:

Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
Crete relationships with new customers to better understand and achieve their needs
Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately

Promotes interest in client products and services
Consistently achieves established standards of the position
Continually portray and project a positive and professional image.
Provide administrative support to the customer service team
May assist with overflow work and other duties as needed
Promotes interest in client products and services
Consistently achieves established standards of the position
Continually portray and project a positive and professional image
Provide administrative support to the customer service team
May assist with overflow work and other duties as needed
This position is also a remote position in which you will be working from home

Qualifications
High school diploma or equivalent.
Experience in customer service.
Strong telephone etiquette.
Familiarity with CRM tools.
Excellent communication skills.
Ability to manage multiple tasks at once.
Ability to adapt to different personalities.
Additional Information

It’s been an honor to contribute to and be a part of countless success stories of all our clients, past and present, and we have just gotten started.