Remote Technical Customer Care Specialist I (Work from Home)

Company:

Cox Automotive – USA

Job Family Group:

Customer Care Group

Job Profile:

Technical Customer Care Specialist I

Management Level:

Individual Contributor

Travel %:

No

Work Shift:

Variable (United States of America)

Job Description:

Dealertrack is hiring for a Technical Customer Care Specialist I to join our team!

The Technical Customer Care Specialist I answers client inquiries and resolves a variety of technical issues regarding the Dealertrack Dealer Management Software (DMS) application. Candidates who apply for this role are expected to provide clients the level of service that exceeds their expectations whilst maintaining Dealertrack’s DMS high service delivery standards.

Your Role:

• Manage a variety of interactions with clients via phone, email and other methods of communication supporting the DMS technical call center
• Respond to client inquiries, troubleshoot and/or resolve product issues, and provide the information to resolve our clients’ concerns
• Research technical problems with the aim of finding the best possible solution
• Work with internal team members to escalate system and client issues
• Follow up with client requests in a timely manner
• Correctly document all work in case system

Minimum Qualifications:

• High School Diploma/GED
• Generally, less than 2 years’ experience in a related field
• Working knowledge of Microsoft Outlook, Word and Excel

What We Look For (Preferred):

• College Degree
• Technical background

Drug Testing:

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation:

Hourly pay rate is $15.67 – $23.56/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us:

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified ap