Entry Level: Provider Customer Service Representative – Remote (Paid Training/No Degree)

CVS Health
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
This is a fully remote position within the Central time zone.
Training will be conducted virtually.
Training:
- Benefit & Eligibility training will be 9 weeks (No PTO) M-F 8.00am-5.00pm EST Only
- Training class will be pulled back into training within 2 weeks from completion of B&E training for an additional 12 weeks
Permanent Schedule: M-F 8.10am-4.40pm
The role of the Customer Service Representative is to be a customer-focused by putting people first during every interaction, inspiring trust by being courteous, empathetic, and a service professional.
Create simplicity by effectively using knowledge of plans, products, procedures and systems to provide information and resolve issues, resulting in enhanced customer satisfaction and retention.
The Customer Service Representative position is designed to join forces across Aetna’s window to our members, providers, physicians and hospitals.
As a Customer Service Representative, you must rise to the challenge with the image you project over the telephone and how you handle the caller’s situation is the public’s perception of Aetna. We provide a human connection when it is needed most.
Required Qualifications
-Experience in a production environment.
-Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
-Strong communication and problem-solving skills -Empathy towards customers’ needs and concerns
-Strong computer navigation and typing skills
-Ability to manage multiple tasks in a transaction / high volume-based environment
Preferred Qualifications
Education High School Diploma, G.E.D
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 – $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 05/23/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Subscribe to job alerts and leads!
By clicking Apply On Company Site I agree to EffizoJobs Terms of Use
Find similar jobs:
- Turn Your Opinion Into Earnings.
- Data Entry Jobs From Home
- Remote Customer Service Jobs
- Virtual Assistants Jobs
- Remote Chat Support Jobs
- Remote Sales and Marketing Jobs
- Finance and Accounting Remote Jobs
- Non-Tech Jobs - Remote
- Developer and IT Jobs - Remote
- Remote Data Analyst Jobs
- All Remote Work From Home Jobs
Employers love asking interview questions like, “how did you hear about us?” or, “how did you hear about this job?
Please let them know you found this position on EffizoJobs as a way to support us so we can keep providing you with verified remote jobs.
By using our site you agree to Website Terms of Use