Remote Client Response Representative (Part Time/Data Entry)

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Work Location: Fully Remote – U.S.

Position:

Change Healthcare is hiring multiple Client Response Representatives who will connect with clients to ensure agreement in coding or abstraction results by reviewing requests, making decisions, and relaying appropriate information to the client and internal team. This position reports to a HEDIS Measure Manager and will work with a dynamic team of seasonal remote HEDIS staff.

Core Responsibilities:

Identify appropriate information from medical records according to NCQA HEDIS Technical Specifications and Change Healthcare guidelines

Enter data into Change Healthcare proprietary software

Provide clear and professional responses to Service Request tickets, marking such with an appropriate resolution status

Provide coaching comments to abstractors for errors made, marking such with an appropriate error type

Maintain accuracy thresholds as set forth by Change Healthcare

Comply with HIPAA laws and regulations

Requirements:

At least 2 years of recent HEDIS experience

Either: RN, NP, PA, LPN, with a current license OR Certified Coder, RHIT or RHIA through AAPC or AHIMA

Working knowledge of HIPPA requirements, recognizing a commitment to privacy, security, and the confidentiality of all medical chart and patient health information

High-speed internet access and phone service

Strong computer skills, including familiarity with internet applications and MS Office (e.g., Excel and Word)

Availability to work a minimum of 20 hours per week

Preferred Qualifications:

Availability to work up to 40 hours per week

In addition to HEDIS experience, we look for Inpatient or Outpatient clinical experience in any of the following areas: pediatrics, health department, school nurse, medical surgical, cardiology, diabetes, oncology, OB/GYN, geriatrics, and urgent care.

Working Conditions/Physical Requirements:

General office demands

Unique Benefits*:

100% work from home

Flexible working schedule (20 minimum hours per week)

Hourly compensation

Self-paced paid training

California / Colorado / New Jersey / New York / Rhode Island / Washington Residents Only:

The applicable base pay for your state is listed below. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.

The base pay range for this position is $0.00 – $0.00

Diversity, Equity & Inclusion:

At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.

Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.