Summary:

The AllyDVM Customer Success Associate plays a critical role in strengthening the relationship between AllyDVM and its industry partners, creating value by focusing on an excellent customer experience to maximize retention and lifetime value. This role involves establishing operational standards and processes with new partners in accordance with AllyDVM procedures and working cross-functionally with Administrative, PMO, and Success, Onboarding and Installation Supervisors to normalize operational processes. The Associate collaborates with Learning & Development (L&D) to establish training for team members on new partners and processes required by each team. This position requires understanding individual customer and industry business processes, identifying objectives and goals, and ensuring optimal use of technology to meet customer needs. The Associate provides personalized consultations, customer trainings, software system usage analysis, and technical support to optimize the customer’s business, acting as the primary contact for assigned clients and coordinating all related service activities. Travel may be required for face-to-face meetings with partners. Preferred candidates will have 5 years of veterinary industry experience outside a veterinary clinic.

Primary Duties and Responsibilities:

• Relationship Building: Lead and nurture the relationship between AllyDVM and its industry partners, ensuring both parties benefit from the collaboration
• Operational Standards: Establish and refine operational standards and processes with new partners to align with AllyDVM’s established procedures
• Cross-Functional Collaboration: Work closely with PMO and Administrative, Success, Onboarding and Installation Supervisors to normalize operational processes for new partners 
• Industry Insight: Understand key industry partners to evaluate how their offerings and capabilities align with AllyDVM’s objectives and values, ensuring ongoing collaborative solutions that maximize value and efficiency for both parties 
• Strategic Support: Provide strategic support and consultation to partners, ensuring the optimal use of AllyDVM technology to meet their specific needs 
• Feedback Integration: Collect and incorporate feedback from partners to enhance operations and develop more effective partnership strategies 
• Partner Engagement: Regularly engage with partners through meetings and communication, fostering strong relationships and identifying opportunities for mutual growth  

Required Skills and Qualifications:

• Education: Associate’s degree or 2 years of college experience preferred
• Technical Proficiency: Working knowledge of PCs and common business productivity software, including web-based services, Salesforce experience preferred
• Industry Knowledge: General knowledge of veterinary industry ecosystem including manufacturer partners, GPOs, enterprise groups, distributor partners, etc.
• Experience: 5 years of veterinary industry experience outside a veterinary clinic preferred

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

$50,200 – 71,940

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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Affiliated Companies:

Affiliated Companies: ALLYDVM INC.