Claims Processor (Remote No Degree Required)

Remote
About Carrot:

Carrot Fertility is the leading global platform for fertility healthcare and family-forming benefits. Trusted by hundreds of the world’s best multinational employers, health plans, and health systems, Carrot’s comprehensive clinical program delivers industry-leading cost savings for employers and exceptional experiences for millions of employees. Its award-winning product serves all populations – inclusive of age, race, income, sex, sexual orientation, gender identity, marital status, or geographic location. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives.

The Role: 

In this role, you will be responsible for reviewing incoming members’ out-of-pocket expenses, as well as expenses incurred using their Carrot Card. You will collaborate with members of both Reimbursements, and Care Navigation to ensure an exceptional member experience. You need to be able to work between the hours of 11 AM-8 PM PT while noting our operations hours are 2 AM-8 PM PT.

The Team: 

This role will coordinate activity between our Care Navigation team and other internal departments to ensure that payment for applicable care is quickly and accurately processed.

Minimum Qualifications: 

1-3 years of relevant work experience including claims submission/processing experience
Highly detail-oriented and organized
Structured thinker and love checking things off your to-do list
Excellent verbal and written communication skills
Problem-solving skills to analyze, troubleshoot and resolve issues
An innovative spirit to push the boundaries of claims operations
English Speaking

Preferred Qualifications: 

Strong Interpersonal Skills
Ability to thrive in a fast-paced, results-oriented environment
Solve problems creatively and think on your feet
Ability to lean in to changing priorities and processes
Track claims and denials through the entire lifecycle
Identify gaps in claims and reach out to providers for missing information
Help members troubleshoot issues involving claims or eligibility

Compensation:

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The expected base salary for this position will range from $61,000 – $83,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company’s Most Innovative Companies, CNBC’s 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation, and diversity, equity, and inclusion, such as The Economist, Bloomberg, Elle Magazine (Japanese edition), The Wall Street Journal, ABC, CNBC, National Public Radio, Harvard Business Review, and more.

Carrot is fully distributed, with teams in more than 40 states across the United States and dozens of countries around the world. It has received numerous workplace awards, including Fortune’s Best Workplaces in Healthcare, Great Places to Work certified and certified Age-Friendly Employer. Learn more at carrotfertility.com.

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