Remote Customer Experience Operations Associate (Work from Home/Hiring ASAP)

Anywhere in the U.S. (Remote)
Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

BetterUp is looking to hire a Customer Experience Operations Associate to support the maintenance and scaling of one of its packaged coaching offerings. The right person for this role is an energetic doer and builder, empathic partner, clear communicator, and analytical thinker. If this sounds like you, please apply!

This role will start as a 3 month contract with potential to convert full-time.

What you’ll do:

Drive customer success through program management of one of BetterUp’s coaching offerings; partner with cross-functional teams (i.e. Marketing, Account Management, Customer Success, Engineering and Finance) to administer the program internally
Troubleshoot issues to ensure a positive customer experience
Support process improvement initiatives (FAQs, process documentation, roles + responsibilities documentation, invite automation, etc.)
Maintain and update information in our knowledge management systems related to this program

If you have some or all of the following, please apply:

Some experience in operations or customer support – B2B or SaaS experience a plus
Excellent attention to detail, project management, prioritization, and organizational skills
Critical thinker
Demonstrated strength in building relationships and collaborating across functions
Passion for process improvement and supporting and teaching others
We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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