Airline Job: System Baggage Coordinator (Remote Customer Support Center)

Job Type
Full-time
Description
The System Baggage Coordinator position provides follow up on all mishandled/damaged bag claims in a timely manner to minimize the negative experience for our Customers.

Outcomes  and Responsibilities and Performance  Measures

Develop and maintain a system baggage program that tracks mishandled bags.
Communicate the status of mishandled bags and reunite the bags with the Customer in a timely manner.
Review damaged bag claims and communicate the resolution to the Customer within 4 business days.
Maintain company reporting of all baggage claims.

Competencies

Functional Competencies

Ability to maintain and present an accurate inventory of open baggage issues.
Functional knowledge of airport operations baggage procedures.

Behavioral Competencies 

Analytical skills to generate effective procedure changes when required.
Problem solving and organizational skills to ensure Customers receive communication and resolution within our guidelines.
Communication skills to speak with Customers to bring an open claim to resolution.

Requirements
Basic Requirements

Frequent standing, walking, sitting.
Balancing and sequencing multiple objectives.
Working under pressure while meeting deadlines.
Up to 20% travel to station locations for baggage audit purposes.

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