Travel Agent, Internet Help Desk – Remote

AAA Club Alliance is hiring a full-time Travel Agent (Internet Help/Sales Desk) to join our dynamic Travel Contact Center team! This position will provide exceptional customer service to AAA member’s telephone & email inquiries generated by AAA Club Alliance’s Travel website.

**This is a work from home position; however, candidates must live within our territory (states listed below) in order to be considered**

·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia

What you will be doing as Travel Agent (Internet Sales Desk):

• Properly answers and accurately processes incoming telephone calls and emails related to website inquiries while demonstrating a pleasant and professional manner.
• Delivers extraordinary customer service to AAA members by accurately answering inquiries and interpreting club policy.
• Proficiency in completing air, car, and hotel reservations using appropriate software.  Ability to complete cruise and tour bookings generated by website and the handling and distribution of relevant vendor documents.
• Researches and responds to email inquiries with correct information in a professional and courteous manner.
• When required, assist member to complete transactions online, including car and hotel reservations.
• Complies with all Mid-Atlantic policies and procedures in the collection and handling of assets.
• Must establish strong working relationships with e-business in order to handle (member) technical issues on-line.

What we need from you:

• Ability to function in a call center environment offering exceptional customer service while assisting members on the proper use of travel tools on AAA Club Alliance’s website and the resolution of any website related problems.
• High School diploma or equivalent.
• Two (2) years of Travel Agent Customer Service experience.
• Competent with PC usage.  Experience using Microsoft Office and email distribution system.  Internet knowledge preferred.
• Knowledge of an automated airline reservation system and travel sales experience.
• Pass Travel Agent Proficiency (TAP) test within one year of employment preferred.
• Knowledge of Apollo reservation system preferred.

#LI-Remote #US

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: 

Customer Service