Member Contact Center Sales Associate (FT & PT) – Remote (WFH Insurance Job)

Our Member Contact Center Sales Associates utilize relationship selling to aid members in maximizing membership benefits and plan domestic travel. Provide exceptional service to members by selling various Membership, Travel products, Financial Services products and other relevant AAA products and services. Provide courteous and professional assistance in responding to member inquiries concerning Membership benefits and service, Travel Reservations, general member inquiries, Financial Services, Driving School and Emergency Road Service in a high-volume contact center environment. Meet or exceed established production goals.

This is a work from home position, candidates must live within one of these territories to be considered:

·Connecticut ·Delaware ·Indiana ·Kentucky ·Maryland ·New Jersey Oklahoma ·Pennsylvania ·South Dakota ·West Virginia)

Why work for AAA Club Alliance?

• Fully remote/work from home.
• Computer equipment provided.
• Almost 4 weeks of Paid Time Off, plus 6 paid company holidays and 2 floating holidays.
• Paid Training.
• 1st shift and 2nd shift schedules available with one weekend shift each week as required. Set schedule.
• Variety of Work Schedules starting between 8:00 a.m. to 5:00 p.m. EST (FT & PT)
• Company-wide Career mobility opportunities

**Next New Hire Training Class tentatively to begin Monday, March 10, 2025**

**Training Requirement: Training will take place virtually, Monday – Friday (9:00 a.m. – 4:30 p.m. EST) for the first 5 weeks. Must be able to attend ALL training. Work schedule will begin after training is completed. **

What we can offer you:

• A starting base hourly rate for this position is $16.00 – $19.50. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as geographic location and experience.
• Monthly incentive plan based on individual performance
• Shift differential for 2nd shift of 8%
• 401(k) plan with company match up to 7%.
• FREE AAA Premier Level Membership
• Auto repair, travel, and merchandise discount
• Tuition reimbursement​
• Medical, Dental, Vision and Prescription coverage (FT ONLY)
• FREE Life Insurance (FT)
• Disability Insurance (FT)
• Supplemental Insurances (FT)
• Pet Insurance (FT)
• Legal Insurance (FT)

What we need from you:

• High School Diploma or equivalent.
• 2 to 5 years of sales and customer service experience, with a preference for those with call center or inbound call experience.
• A Motor Club License is required for selling and servicing AAA ACA Memberships. Candidates must pass a background screening, including federal and state fingerprinting, and obtain the necessary licensing within 60 days of hire. Costs will be reimbursed at time licensing is secured. Costs varies by State (up to $200).
• Must be able to provide a work environment free from all disruptions and distractions. This includes a private area that prevents access to others during working hours, as well as prevents disruptions such as overly noisy pets or others within your home. Working remotely is not intended to serve as a substitute for child/dependent or adult/elder care.
• Must be able to work overtime and/or on holidays as required by business needs.
• Subject to any pre-approved PTO, in this position and regardless of your regularly scheduled workdays, you are expected to work the day after the following holidays: Christmas, New Years, Memorial Day, July 4th, Labor Day and Thanksgiving.
• Must be able to maintain a stable, secure, and hard-wired internet connection for the duration of their employment. Wi-Fi connections are not permitted for use in the role.

#LI-Remote #US #aaacluballiance

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: 

Customer Service