International Claimant Appointment Packet Specialist – Veterans Evaluation Services – Remote (Houston, TX)

Description & Requirements

Maximus is currently hiring for an International Claimant Appointment Packet Specialist to join our Veterans Evaluation Services (VES) team. This is a temporarily remote opportunity that will transfer to onsite in Houston, TX once the VES mail room is fully completed. The International Claimant Appointment Packet Specialist (Int’l CAPS) is responsible for sending and printing veteran appointment letters and generating shipping labels to be sent out to veterans by mail.

Essential Duties and Responsibilities: – Send Claimant Appointment Packets via e- mail, FedEx, or USPS express mail; – Respond to veteran/service member communication resulting from CAPS when appropriate; – Inform the team and/or manager when veteran/service member communication requires their attention; and – Document and maintain detailed notes of communication and CAPS information in OMS. Additional Duties and Responsibilities: – Follow established guidelines on how documents are to be sent to veterans/service members; – Monitor the international pending CAP list in OMS to endure compliance is met for notification of exams; and – Other duties assigned. Knowledge/Skills/Abilities: – Self- Motivated; – Self- Directed; – Strong ability for strategical thinking and planning; – High sense of urgency; – Strong ability to get results; – Advanced time management skills and detail- oriented; with strong ability to meet strict deadlines with minimal supervision; – Advanced customer service and sales skills; – Advanced verbal and written communication skills, to include excellent grammar; – Advanced reading and comprehension abilities; – Advanced multi- tasking skills; – Advanced organizational and prioritization skills, – Proficient with Google Maps; and – Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.

Minimum Requirements

High school diploma or equivalent.

– Must live in or near Houston, TX

– Ability to work onsite in the Houston, TX VES mail room

– Ability to commit to a training schedule of 8:00am – 4:30pm CT Monday – Friday required

– Ability to work a schedule between the hours of 8:00am – 5:30pm Monday – Friday required

– UPS or USPS experience preferred

– Mailing or shipping experience preferred

– VES experience highly preferred

Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.

Home Office Requirements Using Your Own Equipment:

– Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
– Preferred Windows or Mac (no Chromebooks)

– OS for Windows – Windows 10 or newer

– OS for Mac – Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer

– Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

– USB plug and play wired headset with a microphone and noise suppression

– Private work area and adequate power source

– A second monitor is highly recommended for most positions

– Must currently and permanently reside in the Continental US

Home Office Requirements Using Maximus-Provided Equipment:

– Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
– Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
– Private work area and adequate power source
– Must currently and permanently reside in the Continental US

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Hourly Base Pay Minimum for this Position

$

17.50

Hourly Base Pay Maximum for this Position

$

19.50