Responsibilities
- Provide exceptional support and reassurance to individuals affected by natural disasters, demonstrating empathy, compassion, and understanding.
- Serve as the primary point of contact for customers, answering inquiries, addressing concerns, and offering guidance and reassurance throughout the call.
- Maintain accurate records of customer interactions for reporting, processing, and future reference.
- Provide referrals to relevant emergency services, such as emergency shelters, or other support services, as needed.
- Ability to work 10-hour shifts- may require weekend support
- Operating hours 7 AM-7 PM EST
- At-home workstation with a computer capable of downloading web-based applications & maintaining internet speed greater than 40mbps
- Standby availability- to assist whenever activations occur.
- High probability of activations from June-November
- Activation notice may be short depending on the type of event- for natural disasters with advance tracking we will provide a 5-day notice.
Qualifications
- Strong communication skills with the ability to empathize and address customer concerns effectively.
- Proficiency in using computer systems and software applications.
Become a vital member of our team and make a dynamic impact. This temporary opportunity has the potential for recurring assignments, offering flexibility and the chance to make a difference.
We would love to hear from you if you are compassionate, readily available, and eager to help those in need!
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