Patient Billing Advocate – Entry Level Remote

About us:

We are the world’s largest telenutrition and foodcare solution, backed by a national network of Registered Dietitians and designed to yield consistently healthier food choices, lasting behavior change and long-term results.  Foodsmart’s highly personalized, digital platform guides members through a personalized journey to eating well while saving them time and money.  Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the whole family that makes the most of ingredients at home and on the go. With national and regional retail partners across the US now accepting SNAP/EBT, Foodsmart helps bring healthier food within reach to eligible members and can also assist with SNAP enrollment.
Founded in 2010 by CEO Jason Langheier, MD, MPH, Foodsmart has supported over 1.5 million members from over 700 health plan, employer and health system clients, and raised over $70 million in funding from leading strategic and venture investors like Advocate Aurora Health, Blue Cross Blue Shield Massachusetts, Seventure (Natixis), Mayfield and Founder Collective.
Learn more at www.foodsmart.com

About the role:
The Revenue Cycle Operations  team is a highly collaborative team that manages the end to end patient billing processes and patient billing experience. The Patient Billing Advocate  is accountable for Foodsmart patient billing processes and resolving billing and claims issues. This role centers around leveraging medical billing and claims knowledge  to deliver excellence in service to our patients, practitioners and health plan partners to resolve billing and claims inquiries. Additionally this role is integral in positioning Foodsmart to maximize accuracy, efficiency and promptness of the revenue cycle processes.  Foodsmart is looking for a team member to join the Revenue Cycle Operations team who can bring a proactive and empathetic approach to developing and improving meaningful customer relationships.

You will:
Own the end to end customer billing processes and experience to manage all customer billing communications
Follow up on patient billing inquiries, communicate directly with patients and/or practitioners  to resolve billing matters
Research, analyze, and review submitted claim errors and rejections and make applicable corrections
Prepare claims and billing reports and support month end closing processes
Collaborate with clinical practitioners and health plan leads to resolve patient billing and outstanding claims statuses

You are:
Proactive and act as an advocate for your customers
Take pride in your work and approach every project with enthusiasm and excitement
Adaptable

You have:
Has 3-5 years of experience in patient billing and/or medical billing and claims submission
Proficiency with Google suite, including Google sheets and slides
Previous experience working with Athena EMR and billing system
Excellent customer service skills
Strong written and verbal communication skills

About our Benefits:
Remote-First Company
Unlimited PTO
Flexible & remote location (Bay Area preferred)
Healthcare Coverage (Medical, Dental, Vision)
401k, bonus, & stock options
Commuter benefit
Gym reimbursement
$50,000 – $65,000 a year
Role: Patient Billing Advocate
Location: Remote
Base Salary Range: $50,000/yr to $65,000/yr + equity + benefits

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.
Foodsmart is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.