Wellness Coordinator – Remote Job Opportunity

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.SM

Wellness Coordinator (WC) works in partnership with other members of the Interdisciplinary Care Team (ICT) to provide expertise in community resource availability and acquisition to support individuals with Serious Mental Illness (SMI).  The WC is responsible for locating or curating community-based support to address social determinants of health (SDOH) that are negatively impacting the member experience or outcomes.  The WC is a key team member within a team focused on eliminating the silos between medical and behavioral health care to create a more person-centered and individually focused healthcare experience.

Schedule: Monday – Friday between the hours of 8:00 am to 5:00 pm Central Standard Time.

If you reside in Louisiana, you’ll enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

Use expertise and knowledge of local community resources to identify and coordinate services to meet individual member needs
Create relationships with Community-Based Organizations within assigned regional areas to facilitate access to services and identify gaps for resource development
Monitor and manage incoming referrals to prioritize and manage member needs and address high priority needs quickly to reduce risk of decline in health or hospitalization
Provide consistent communication to members and ICT on timeline and availability of requested resources

Escalate resource requests to Medical Director when member health or safety may be impacted
Assign and manage caseload sizes based on geographic/acuity guidelines
Perform other duties as assigned
What are the reasons to consider working for UnitedHealth Group?   Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: http://uhg.hr/uhgbenefits
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

High School Diploma/GED (or higher) OR 4+ years of community resource support
1 + years of experience with community resource support
Intermediate level of proficiency with Microsoft Office (Outlook), Microsoft Teams, and other web applications
Access to a designated quiet workspace in your home (separated from non-workspace areas) and is able to secure Protected Health Information (PHI)
Access to existing high-speed internet service or reside in a location that can receive a UnitedHealth Group approved high-speed internet connection

Preferred Qualifications

Bachelor’s degree (or higher) in mental/behavioral health field
Experience in managed care or health care industry
Experience obtaining resources for individuals with mental health and/or substance use disorders
Experience working in a virtual environment that requires coordinating with multiple team members
.Experience working with low-income populations

Soft Skills:

Creative problem-solving skills and ability to use community, network, and/or other tools to locate resources to meet members’ needs
Demonstrated and effective skill in organizing, scheduling, and completing day-to-day work and tasks timely to meet or exceed program metrics
Ability to handle sensitive issues with members, providers, and community-organizations in a confidential and respectful manner
Excellent customer-service, interpersonal, and problem-solving skills
Strong oral and written communication skills — specifically the ability to talk on the telephone and type at the same time

Ability to listen, collect relevant information, build rapport quickly, respond compassionately, work independently, with a willingness to learn and grow in an ever-changing environment
Accountability for delivering high-quality work product with close attention to detail
Attention to detail, as observed in day-to-day work
Excellent time management and prioritization skills
Demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn
Strong team player and team building skills
Ability and flexibility to assume responsibilities and tasks in a constantly changing work environment
Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #green #workfromhomepositions
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