Hiring: Veteran Assistance – Engagement Moderation – REMOTE

Have you ever wanted to help those who have served in the U.S. Military?

We are looking for experienced engagement moderators to engage with veteran communities, providing assistance and support through your interactions on Discord.

We also have a preference for Veterans and family members (or people who have worked with these communities) who are passionate about this work!

Project Hours (All Times Pacific):
1 pm – 9 pm, 5 days a week (TBD, but weekends more than likely for some of your shifts)

Hourly Rate:
To be discussed in the interview phase

Commitment:
8 hours per week
90 days (as needed)

Orientation Start Date:
TBD, but likely later in May
What We Are Looking For:
The ability to tolerate extreme content
Social skills and empathy
You are a veteran or family member, or have worked with similar communities
Excellent language/written skills
Engagement experience a must!
High attention to detail, strong understanding of escalation protocols
Experienced and professional
A gamer, or familiar with gaming communities
***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.