Hiring: Remote Coordinator-Sales (West Coast Hours) Entry Level Work from Home Jobs

JOB SUMMARY

The Luxury Sales Coordinator provides dedicated support on intermediary Group accounts supporting the Global Luxury Account Executives (GLAEs).

CANDIDATE PROFILE

Education and Experience Required

• High School diploma or equivalent AND
• 2 or more years’ experience in Sales and Marketing, Guest Services, Front Desk, Reservations or related professional area

1. OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management
• Demonstrated strong customer relations and communication skills
• Microsoft TEAMS and Empower experience
• Heavy experience in working with Retail Agencies
• Proficient in Outlook, PowerPoint, Teams, and Excel
• Demonstrated ability to handle multiple inquiries and other tasks at the same time

Education and Experience Preferred

• Group background experience
• Comprehensive knowledge of Group segment, ME! (Meetings Excellence), and other Group Intermediary programs
• Thorough working knowledge of CI/TY–SFAWeb system including entry and reporting
• Keen understanding of group intermediary segment

CORE WORK ACTIVITIES

• Monitor lead mailbox to ensure all group intermediary opportunities are entered in SFA CI/TY and sent to property/Sales Office in timely manner.
• Understand all GSO Group Intermediary accounts and ensure no opportunities are missed if created directly by property/Sales Office.
• Utilize customers’ sourcing tools such as Cvent, GroupSync, and any proprietary tools.
• Maintain proficiency with all computer systems utilized by GSO team (ex: SFA CI/TY, Tableau, Empower).
• Interact with clients and properties on daily basis via phone or email.
• Assist on resolving issues with customer and/or property issue for Luxury brands.
• Handle, manage and prioritize multiple tasks in face-paced environment.
• Follow up with properties for response on all GSO Group Intermediary RFPs.
• Send communication to the field on behalf of GLAE.
• Enter at least forty (25) group RFP’s s per day into SFA CI/TY.
• Ensure appropriate properties (MARSHA codes) are selected for all opportunities.
• Ensure all opportunity information is accurate in SFA CI/TY, including Intermediary Account field, commission percentage, multi-year coding, etc.
• Ensure all SFA CI/TY information is up to date and accurate i.e. Account, Address, Contact information, merge account/contract duplication.
• Work with coordinator team to develop and deliver monthly reports.
• Complete Manual Adjustment report with all supporting back-up clearly stated and alert GLAE and GLAD when ready to review.
• Generate Dashboard Report for manager monthly.
• Run a monthly production report for all Group Intermediary accounts.
• Generate other reports as requested by GLAD/GLAE.
• Develop trusted relationships with intermediary contacts and internal stakeholders.
• Manage customer favor requests.
• Work with manager on travel plans, scheduling visits, preparing for sales calls and organizing events (breakfast, lunches, dinners, receptions).
• Assist with customer facing presentations.
• Cooperate within coordinator team to ensure workload is balanced, and daily task and special projects are completed in a timely manner. Ensure issues are escalated to manager.
• Actively participate in Coordinator calls, Team calls, and Quarterly Group calls for the purpose of sharing trends and best practices, addressing challenges, and refining and documenting processes and procedures the I-Team.

California Applicants Only: The pay range for this position is $21.16 to $43.22 per hour.

Colorado Applicants Only: The hourly pay range for this position is $21.16 to $39.31.

New York City & Westchester County, NY Applicants Only: The pay range for this position is $25.60 to $43.22 per hour.

Washington Applicants Only: The hourly pay range for this position is $21.16 to $43.22. In addition, the position is eligible for an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.