Product Support Specialist Remote, USA

Product Support Specialist / Customer and Client Service
Remote, United States of America

Job Description

About the team
StreetEasy is seeking a Product Support Specialist to join our Product Support team. We are a close-knit team that collaborates with all areas of the business. Our focus is to build, strengthen and expand relationships with real estate professionals, while also assisting consumers using StreetEasy to find their next home.

About the role
In this role, you will work with the Product Support team members, having a strong commitment to resolving issues and providing education to NYC real estate professionals, StreetEasy customers, and internal employees.

You will get to:

Handle a high volume of customer inquiries via email and live chat, with inquiries relating to site usability, information accuracy, billing and accounts for the StreetEasy & Out East brands.
Recognize problems, find resolutions, and provide feedback for site improvements to StreetEasy & Out East product teams.
Actively participate in other business functions as they apply, particularly user education and training presentations, agent relationships, and general site improvement discussions for related brands.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $22.70 – $36.30 Hourly. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are
Comfortable simultaneously managing high volumes of customer contact through email and live chat.
A teammate willing to openly communicate with customers (internal and external) and able to adapt quickly to changes.
Excellent customer service and creative problem-solving skills; you’re inventive, savvy, and love finding new ways to tackle issues.
Available to be scheduled on a rotating weekend schedule (typically no more than 2 weekend days a quarter).

Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you’re in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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