Remote Customer Experience Specialist (Work from Home)

Company Description
At Inkbox, our purpose is to support and celebrate the story of you. For now, forever, and whatever’s in-between. Our ink develops in your skin to create a tattoo that fades in 1-2 weeks.

We know how important self-expression is. No matter who you are – whether you’re male, female, or non-binary, black, white or brown, hurting, healing, or somewhere in-between, we’re here to ensure that you have the tools to express yourself… even if that ‘self’ changes.

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We have a proven product-market fit and will be expanding rapidly both nationally and internationally. We’re proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Job Description
We are looking to bring on a Customer Experience Specialist. Our Customer Success team has a simple goal: to make sure each customer has an amazing experience  with us! But there’s a lot that goes into it…and that’s where you come in!

As a Customer Experience Specialist, you’ll be speaking to our customers wherever they are, answering their questions, addressing any issues they have, and finding new ways to make them smile.

Our team works with a ton of customers with lots of unique problems, so you’ll need to be quick on your feet and not easily phased by having to juggle a lot. What’s important is to keep a positive attitude and treat each conversation as an opportunity to show them how much we care!Our team is also deeply connected with all teams at Inkbox.

You’ll be the voice of customers & collecting key information to make our customer experience even better than it is already.

Responsibilities:

Respond to customer’s messages quickly without forgetting to make the interaction delightful.
Reply to post-purchase feedback and turn customers, both happy and unhappy, into passionate advocates of Inkbox
Responding to customer inquiries on Social channels (IG, FB)
Work with all teams to find process improvements to make everyone’s life easier.

Qualifications
Distinctive communication skills: You can explain things clearly while showing your personality
Empathy and adaptability: You understand people and can pivot your approach depending on someone’s specific concern and mood
Detail-oriented: You don’t let the little things fall through the cracks
Problem-solving: You’re an expert at probing for more information and investigating tough or unexpected issues
Weekend Availability is a requirement.

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And these would be helpful: 

Experience providing support to customers using some of these software (Zendesk, Intercom, Trust Pilot, Shopify)
You’ve worked in customer service, support, experience, or success with some amazing stories or metrics to share.

Additional Information

Accomodation / AccessibilityInkbox is an “equal opportunity employer.” Inkbox will not discriminate and will take “affirmative action” measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, or sex. Inkbox is dedicated to creating a psychologically safe, inclusive, and accessible environment for all persons with disabilities, and is in compliance with all AODA standards. If you require accessibility accommodations throughout the recruitment process, please reach out to HR@getinkbox.com