Macy’s Remote Early Age Collector – Work from Home Full time

Early Age Collector – Work from Home Full time, Tuesday – Thursday 10am – 6:15pm – Friday & Saturday 8am – 4:15pm

JOB DESCRIPTION
Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Our colleagues are empowered to grow their careers while finding meaningful ways to make a difference.

Macy’s Credit and Customer Service (MCCS) supports the digital and in-store shopping experience and manages relationships with our credit cardholders. Our call center teams support and drive hundreds of millions of dollars in sales annually. We solve problems so our customers can get back to shopping! MCCS is a people-focused culture where we support one another to be our best for our customers. Join a people-focused culture and a FUN, collaborative team! We serve customers across a wide span of hours of operation, allowing for a variety of work shifts and availability of hours. Do you love helping people get answers and solve problems? If so, there’s an opportunity for you to shine at Macy’s Credit and Customer Service.

Day-1 Medical, Dental, and Vision Benefits for eligible colleagues
Competitive Pay
Paid Time Off
Fully Funded Education Benefits (100% tuition coverage, including books and fees)
Instant access to earned wages with PayActiv
Enhanced benefits: pet, home & auto insurance & more
401(k) plan options available
Bonus earning opportunities
Growth potential opportunities
Employee Discount at Bloomingdale’s & Macy’s Stores
Additional opportunity to earn $1 per hour premium pay for all hours worked on the weekends and after 6 pm on weekdays

This is a Work From Home Call Center job. You must live within a commutable distance (50miles) from our Macy’s Westshore Store.

298 Westshore Blvd, Tampa, Fl.

The class start date is Monday, May 8th, 2023

Work schedule: Tues-Thurs 10 am-6:15 pm Fri-Sat 8 am-4:15 pm

Training schedule: Mon-Thurs 10 am-6:15 pm, Fri 8 am-4:15 pm (3 weeks)

Nesting schedule: Tues-Thurs 10 am-6:15 pm Fri-Sat 8 am-4:15 pm (3 weeks)

Job Overview: 

Responsible for handling the collection activity on incoming and outgoing calls regarding past due accounts; performing investigative work to locate customer contact information; entering appropriate call results in accordance with policy and procedures; performing other duties as assigned.

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Essential Functions:

Receive and/or make telephone calls with customers on past- due accounts.
Communicate with other departments within MCCS to research customer past-due accounts.
Assist with on-the-job training of new associates and cross-training.
Regular, dependable attendance and punctuality.

Qualifications

Education/Experience:  

High school diploma or general education degree (GED) required.
One to six months of related experience and/or training preferred.

 Communication & Engagement:

As the majority of the agent’s role will include engaging with customers and supporting both inbound and outbound queues to discuss payment arrangements, agents must demonstrate the ability to control customer conversations in a professional and engaging manner. While effectively presenting account information and responding to customer questions, they will be expected to adhere to strict policy and regulatory guidelines.
An ability to converse with customers in a conversational, understanding and non-aggressive manner must be displayed along with the ability to own customer issues and use active listening, probing questions, and situational problem solving to guide the customer through towards a payment solution.

Mathematical Skills:  

Comfortability to calculate figures and amounts such as adjusted account balances, percentages, and credits/debits on an as-needed basis for this role. .

Reasoning Ability:

Ability to provide outstanding customer service to external and internal customers on a consistent basis utilizing excellent communication skills
Ability to take control of and resolve customer issues utilizing active listening skills
Ability to adapt quickly to changing customer expectations and needs
Ability to complete financial transactions accurately and proficiently
Ability to be a self-starter who is comfortable taking the initiative
Strong decision-making abilities
Strong analytical skills
Ability to navigate multiple computer applications and work from a dual monitor setup
Physical Demands:

Regularly required to sit, talk, hear, reach with hands and arms, and use hands to finger, handle, and feel.
Requires close vision.

Other Skills:

Excellent negotiation skills
Ability to provide outstanding customer service to external and internal customers on a consistent basis.
Computer navigation and keyboarding skills.
Ability to type 40 wpm.

Work Hours:

Ability to work a flexible schedule based on department and Company needs.
This job description is not all-inclusive, and Macy’s Inc. reserves the right to amend this job description at any time.  Macy’s Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment.  Candidates for positions in San Francisco ONLY can review their rights and the Company’s obligations under SFPC Art. 49 here.  Candidates for positions in Los Angeles ONLY can review their rights and the Company’s obligations under LA MC Ch. XVIII Art. 9 here.  Candidates for positions in Philadelphia ONLY can review their rights and the Company’s obligations under PC Ch. 9-3500 here.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.