Work from Home Training Specialist, DentaQuest (remote jobs hiring)

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Job Description:
JOB SUMMARY:

The Training Specialist provides support in the development of an efficiently trained workforce by designing and implementing training activities. The role provides detailed step-by-step training documentation in a consistent, proven document format. In addition, works with managers as appropriate to develop strategies for training design and development that are linked to corporate mission and objectives.

PRIMARY JOB RESPONSIBILITIES:

• Develop, coordinate, and conduct various company wide and Customer Service training programs and seminars.

• Facilitate new employee Customer Service training for all Customer Service staff.

• Monitor and measure quality and effectiveness of all training programs.

• Develops training by creating and maintaining documentation. Documentation is in a consistent document format in conjunction with process owners; testing and improving documentation to meet training and reference usability requirements.

• Ensures that operational documentation and reference materials are consistent, current and useable; providing job aides, role play and scenarios for students to reinforce documents.

• Supports training needs by developing, planning, scheduling and delivering for new and existing employees in various DentaQuest departments across the enterprise.

• Provides remedial support and assessment tools to assist employees in mastering job skills by working with department coordinators, supervisors and managers. Assesses training needs by monitoring telephone calls written correspondence, processed claims and enrollment transactions. Provides solutions by reviewing findings and making recommendation to the manager or supervisor.

• Assures learning is taking place by developing and administering tests, assessments, and evaluations on training programs. Utilizes feedback to improve documentation, courses and assessments.

• Utilize Human Resources database to track, update, and research employee information as needed.

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Other duties as assigned.

JOB REQUIREMENTS:

• College degree and 2 years teaching/training or equivalent in training role.

• Proven ability to develop training plans for adult learners and coordinate delivery of training materials.

• Proven excellent interpersonal, organizational and communication skills.

• Proven teaching and professional presentation skills.

• Knowledge and previous experience using a Learning Management System (LMS) preferred.

• Proven ability to use and incorporate technology in training programs included but not limited to conference calls, video conferencing and webinars.

• Team development and support skills.

• Ability to work well individually and as a team member.

• Proven ability to interact effectively with all levels of the organization.

• PC skills (Microsoft Word, Excel and PowerPoint).

PHYSICAL DEMANDS:

• Ability to lift up to twenty-five (25) pounds of training materials or similar.

• Ability to sit at a computer terminal for extended periods of time.

• Requires the effective use of all office equipment including, but not limited to, telephone, computers, printers, and fax machines. • The HR area is located in a wheelchair accessible building. The office environment is active with high voice levels and interruptions that may challenge hearing and concentration.

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

Job Category:
Training & Development

Posting End Date:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran