Remote Part-time Customer Communications Associate (Weekend)

Who We Are
Hungryroot is the all-in-one recipe and grocery service. We’re here to help people feel their best and make grocery shopping, cooking, and enjoying healthy food easier than ever. So, we’re creating the first-of-its-kind food experience that puts people (and the planet) first, built for busy lives and individual needs.

We are a distributed team built on top talent from over 10 states across the U.S. While we have an office in NYC, we support employees creating “offices” wherever they are. We believe in fostering team connection and collaboration across all of our “offices” – so don’t expect to be online at 6 am to make a meeting if you’re on the West coast. Expect to attend regular team building events, and to be able to work from the beach every once in a while. Expect to be treated like an owner who cares about our common goal, not someone who has to clock in and out of work.

What You’ll Do
Reporting to our Customer Communications Associate, we’re looking for a part-time communications associate to support customers by helping to plan and execute email communications around order issues and other ad hoc email communications. The ideal candidate is organized, responsive and customer obsessed. This person should be passionate about providing a stellar customer experience and excited to become an expert on Braze our email platform.

Please note that this is a part-time, contract role, with the possibility of full-time in the future. The working days are either Friday to Sunday, or Saturday to Monday.

Responsibilities
Weekend coverage to support outbound communications to customers regarding order-related issues.
Become a Braze expert including setting up and sending email communications, site models and sometimes push notifications and/or texts.

Requirements
1+ years of experience in a customer facing support or communications role
Ability to work weekends (either Friday to Sunday, or Saturday to Monday)
A self-starting problem solver who is comfortable working independently as well as collaboratively
Willingness to dive in with a no-task-is-too-small attitude
A clear communicator with solid written and oral communications
A motivated, positive, proactive and transparent attitude
Passion for healthy living, brightening people’s days and Hungryroot’s mission

#LI-REMOTE

Hungryroot is built on the values of being proactive, positive, and transparent in all that we do. Our mission to help make healthy eating easy, accessible, and joyful is better served by a diverse workplace.

We are a proud Equal Opportunity Employer committed to building an inclusive workplace. We have zero-tolerance for harassment or discrimination. We do not discriminate on the basis of race, religion, ethnicity, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability.