REMOTE SR. CUSTOMER CARE WHOLESALE SPECIALIST (Hiring ASAP)

Remote Work
Full time, Day
Travel: Yes, 5% of the time
Sr. Customer Care Specialist – REMOTE – USA
Remote

JOB CATEGORY: Customer Care Group

JOB LEVEL: Individual Contributor

DIVISION: Cox Automotive

LOCATION:

Remote – Arizona
REMOTE – USA

DESCRIPTION
TRED (Cox Automotive) is actively disrupting the p2p car sales market by providing our unique method to the private car sales approach that saves buyers and sellers time and money. Our mission to provide the best online car sales experience is excelling and we’re looking for new team members to help our mission!

We are seeking an energized and motivated individual to join our team. We currently operate in 5 states throughout the US and you will work alongside like-minded goal-oriented individuals and teams to drive our mission.  This is a user facing operational role.

Responsibilities:

Provide top-tier account management support for a wide audience of car sellers and car buyers
Onboard sellers & buyers
Manage listings – ensuring listings meet stringent safety criteria
Collaborate with team members to drive customer success in closing deals
Advise accordingly on purchase options from cash to partner-financing
Act as a liaison for active deals ensuring all aspects work in favor for both seller & buyers
Frequently interact with potential customers by phone, chat, or email.
Accurately review intake requests for the wholesale department ensuring to document the exterior, interior, and mechanical condition of vehicles.

Complete a comprehensive background check of vehicle’s history.
Guide TRED/AT/KBB sellers on the steps to complete the transaction.
Coordinate with third-party transport company to prepare for customer’s pickup or drop-off.
Follow up with the customer post pickup or drop-off to ensure all necessary paperwork is obtained.
Maintain tracking spreadsheet to ensure internal records are organized and up to date.
Appropriately escalate concerns as needed.

Required Qualifications:

High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field
Strong familiarity with G Suite, calendar, sheets, docs, drive, meets.
CRM experience
Must be comfortable on phones, live chat and possess a high aptitude for technology.

Preferred Qualifications:

CRM experience
High familiarity with car brands / models a plus
Strong multi-tasker with excellent follow through
Accounting or bookkeeping experience a plus
Experience with appraisals
Professional phone presence.
High emotional intelligence.

Compensation:

Hourly pay rate is $20.87 – $31.35/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.  Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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