Travel Customer Care Representative – Remote (No Degree/Experience Required)

Travel Customer Care Representative – Remote
Job Locations US-Remote – Work from Home – US

Category Customer Service/Support
Why Working Solutions
Working Solutions seeks detail-oriented independent contractors to assist consumers and travel agents in the booking of hotel, air, car rentals and activities for a global travel, hospitality, and leisure management group. This is a remote, independent contractor role that provides customer support through inbound and outbound phone calls. Travel reservations/booking experience is required for this role.

At Working Solutions, we work with top national brands to humanize their customer experience. When you join our network of remote customer care pros — aka “the WooHoo! Crew”, you will have access to work on different contracts exclusive to Working Solutions.

Why join the WooHoo! Crew? There are many perks to contracting with us:

——-

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it’s convenient for you

🏭 Gain experience in different industries

💵 High pay rates

About our application process

This is one of the many contract opportunities that are currently available at Working Solutions. Once you have joined our network of remote customer care pros, you will have exclusive access to view all open contracts.

When you are ready to apply, click “Apply Now” and complete your profile. You will then be prompted to complete an online assessment; this assessment takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation within 24 hours to log in to our online portal, Vyne, to complete a technology scan and view and apply to the contracts that match your interests.

View our technology requirements →or find more information about our hiring process →

Overview
Schedule:

Flexible schedule opportunities
Available anytime Monday – Sunday between 9 am and 8 pm CST

Compensation:

Earn up to $16.80 per productive hour  worked (paid by the minute worked, up to 60 minutes per hour for the maximum rate)
Required Skills

High attention to detail to ensure booking accuracy
Customer service and sales experience and demonstrated ability to deliver high-quality customer care
Friendly, compassionate tone and professional demeanor
Experience providing accurate domestic and international routing and pricing (and re-routing and re-pricing) information to facilitate customer decisions on itinerary changes and ticketing options.
Experience modifying travel reservations including but not limited to hotel reservations, airfare, transportation, and excursions. Contractors will need to know the ins and outs of the resorts/parks/services offered to connect all of the pieces for the customer.
Strong math skills to recalculate rates while staying engages with customers
Tech-savvy and avid computer user
Important Information
Technology & Equipment Requirements:

A quiet and secure work environment during working hours
Personal computer with at least 8GB of RAM (no tablet)
A USB headset with microphone
Wired high-speed internet (minimum of 10 Mbps download)
Windows 10 or Windows 11 operating system
Processor requirements: Intel Core i3*, i5, i7, i9 or AMD A10, AMD A12, AMD Ryzen 5, Ryzen 7 and AMD Threadripper. No other processor types may be used on this program. *i3 is approved at this time but i5 and above are preferred to ensure consistent call quality.
Valid antivirus software installed, running, and up to date
Dual monitors are preferred
Contractors must have a smart phone and be willing to install an authentication app related to program work

*Full PC requirements →

Work Environment Requirements:

Quiet, uninterrupted space
Organized desk area

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