Provider Referral Coordinator (no degree/no experience/work from home jobs)

REMOTE /
MEMBER CARE – MEMBER CARE /
FULL-TIME
APPLY FOR THIS JOB

Everyone gets sick, but not all of us have equal access to state-of-the-art care. Included Health levels the playing field. Inspired by the century-old practice where doctors gather to discuss the most difficult cases they face, Included Health uses technology to expand on this esteemed tradition.

We connect members, electronically and in-person, to recognized experts from world-leading medical institutions, whether across the continent or around the corner. We multiply the impact of the best doctors in the nation, and dramatically improve the quality of care for consumers—all while materially reducing the total cost of care for insurers and employers.

Our team members genuinely enjoy working with each other—whether it is helping our latest member find the right physician, going out to happy hour, or collaborating on our latest product innovation. We work hard to support one another.

We are only missing one thing…you.

Provider Referral Coordinators work alongside our entire Care Team to lead our mission in finding our members high quality providers for in person (and virtual) visits. If you are a task-oriented individual with a strong interest in making a real difference in member lives, we want to hear from you.

Each member deserves world class service from their Care Team and access to high quality doctors for their health care. We are looking for someone who goes above and beyond to find the highest quality providers for our members to see.

In Your First 30 Days:
Onboard with the Included Health team and engage in internal learning and training
Demonstrate knowledge of proprietary software and other required technology
Immediately make an impact for our members by managing Provider Referrals and selecting the highest quality provider that meets members’ needs
Get to know your team members – catch up over lunch, shadow, and attend team outings

In Your First 60 Days:
Demonstrate your proficiency in running Provider Referrals within the agreed service level agreements and the target quality standard
Develop an organizational system to manage your dashboard of active cases

In Your First 90 Days:
Be a vocal and active contributor during team meetings – we want to hear your perspective!
Demonstrate an ability to skillfully and effectively work with team members across Care, Clinical, and Quality Teams
Set individual level goals for the year with your manager, including quarterly milestones

Responsibilities:
Understanding and completing all affiliated tasks with Provider Referrals. Your daily duties will include; understanding members’ preferences and finding and presenting high quality providers
Work with a scheduling team to schedule appointments on the member’s behalf, and ensure the member is supported through their health care journey.

Balance velocity and quality performance targets while delighting your members
Understands and meets (or exceeds) all service level agreements
Be extremely detailed oriented. You will be expected to gather accurate data and information from provider offices; including new patient availability, insurance contracts, conditions treated and more
Ability to work in a fast-paced environment that is subject to rapid change.

Demonstrate problem solving, open and clear communication, and good judgment to appropriately manage your responsibilities.
Work with our Records Team to assist members in collecting their records to forward to their new providers
Collaborate with peers within the Care Coordination, Records Specialist, Clinical, Quality and Training teams

Have a focus on and drive continuous improvement, constantly questioning how and why we do things and suggest alternatives that improve the customer experience, efficiency, etc.
Continue to grow and create value within the role to leverage and improve upon the skills you already have, to take on new responsibilities, to build subject matter expertise and to experience different types of thought leadership

Qualifications:
Great verbal communication skills. You will need to be able to explain our services to provider offices, verify office availability and determine scheduling requirements.
Great written communication skills.  You will need to communicate with our broader team in concise and informative messages.

Confident in asking questions and comfortable in raising your hand when you need help. Lost time can directly impact lives.
Pay attention to the little details – they matter
Perform accurate data collection and entry
Demonstrate adaptability with process changes in fast-paced and ambiguous environments
Be comfortable performing internet searches

Ability to troubleshoot basic technical issues
Be proficient with common office software – Google Apps, CRM systems, etc.
Have a sense of humor, and like to have fun. We work hard. So we like to laugh a lot too.
We are currently hiring for the following shifts:

Monday through Friday 8:00am to 5:00pm EST
and
Monday through Friday 8:00am to 5:00pm PST

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

—–
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.