Customer Success & Support Specialist (Remote Jobs Hiring/Work from Home)

Customer Success and Support Specialist at Ahrefs

What We’re Looking For
Ahrefs is on the hunt for a Customer Success Specialist who loves helping people. Ideally, someone who’s amazing at written communication and who genuinely enjoys solving problems.

The goal is simple: to build a customer base of happy, loyal users and make sure they stay happy.

Since our toolset can get a little technical at times, it’s important that our users get the guidance they need. That’s where you come in.

You’ll need:
Excellent skills in written English;
A knack for explaining technical concepts in understandable terms;
Fast typing;
Good knowledge and understanding of SEO and digital marketing;
Patience, resourcefulness and empathy.
Note: You’re highly encouraged to read and learn from our own content Ahrefs Blog and Ahrefs YouTube channel, as well as other SEO and marketing blogs.

What a typical day in this role looks like:
Answering questions from prospective and existing customers over live chat and email
Troubleshooting and investigating issues raised by users
Helping people to use Ahrefs’ tools in general

Reporting bugs and technical issues to our development team and tracking them to closure
Offering your unique insights to our marketing and product strategy teams
Improving our Help Center
Shift for this role:
US timezone (ideal working hours will be 3:00pm-0:00am UTC)