Chat Customer Service Agent -No Phone (Seasonal, Remote Jobs Hiring/Work from Home)

Chat Customer Service Agent (Seasonal, Remote)
8104BR
Job description

What You’ll Do:

Join Sitel Group’s Work at Home Team by assisting our Tax Software line of business as a Chat Agent! This position focuses on driving customer interactions through inbound & outbound chat / email communications. This is a Seasonal (Temporary) position.

Drive customer support through digital communication – chat & email – using various channels and tools
Respond to customer inquires with a focus on providing a solution to the specific issue
Help customers understand the services offered and discover which features will benefit their needs
Troubleshoot access to online services through password resets
Meet or exceed performance expectations in regards to customer satisfaction and other related metrics / KPIs

Required qualifications, skills and experience

Must have a Highschool Diploma (or GED) and be at least 18 years of age
Ability to use a dual-monitor PC with several tools and systems for an extended period of time
Comfortable supporting customers and interacting with peers in a technology driven environment
Availability to work a full-time schedule (includes variable shifts such as morning, nights, weekends, and applicable holidays)

Home-Office Requirements:

Must have highspeed internet and an ethernet cable to hardwire (no operating using WIFI alone)
Maintain a quiet and distraction-free area while working – we have a ZERO TOLERANCE policy for background noise
Sitel Group will ship you the PC, monitors, and other accessories to perform your job
Desired qualifications, skills and experience

Nice to Have (but not required):

Experience supporting customers through chat, email, and phone communications
Previous contact center experience
History with payment processing systems and financial services

United States

About SYKES

SYKES is now a part of Sitel Group®!  As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
EEO statement

M/F/Veteran/Disabled
Hiring Group

Agent
Workplace Type

Bricks @ Home