Remote Customer support agent (EMAIL ONLY) Entry Level / Non Phone Work from Home Jobs)

Customer support agent (8am-8pm MST)

Support | Remote | FullTime
Sticker Mule is the internet’s most “kick-ass” brand. We’re a remote team spread all over the world. From top to bottom, our team makes growth a top priority, and it’s ingrained in our company culture. But most importantly, we enjoy making customers happy and having fun while doing so.

Why you’ll like working here:

Customers love our service and tell us all the time!
We offer flexibility in your work day.
We work at a sustainable pace to foster a non-stressful work environment.

Job description

You’ll be responsible for providing Sticker Mule customers with world-class customer support. We deliver fast, reliable, and efficient service. We only offer support via email and social media, so you must have outstanding writing skills. You’ll respond to customer inquiries in a clear, concise, and comprehensive manner.

Responsibilities

Respond to customers via email using a conversational and helpful tone.
Propose edits and additions to FAQs and internal knowledge base.
Suggest opportunities for our product team to make our customers happy.
Offer ideas to improve the quality and efficiency of our customer service operation.

Requirements

1+ years experience in a Customer Support role
Exceptional writing skills
Experience working remotely

Hours

8am-8pm MST

This position works on a rotating two-week schedule as follows:

Week 1: Monday, Tuesday, Friday, Saturday

Week 2: Sunday, Wednesday, Thursday

Pay & benefits

$20.00/hr
401k plan with 4% employer match
Health & dental insurance
4 weeks paid vacation
$500 signing bonus
Work from home