Invitae (NYSE: NVTA) is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. Invitae’s genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people.
Job Title: Billing Patient Pay Phone Specialist
LOCATION: Remote
SCHEDULE (if applicable): Mon – Fri, traditional EST or PST hours
This individual will be on the front-lines responding to a variety of clinician and patient billing related inquiries. The individual will be expected to work cross-functionally across many departments (sales, operations, billing, and lab teams) to serve our patient and client needs.
What you’ll do:
- Be well-versed in all Invitae processes and policies to respond clearly to high volume billing phone and e-mail inquiries
- Collect patient payments through e-mail, phone calls or standard mail correspondence
- Setting up payment plans directly with patients
- Work closely with other functional areas to increase revenue
- Resolve discrepancies, when required
- Identify issues and suggest potential improvements
- Develop collection methods that consistently lead to achieving or exceeding company financial goals
- Collaborate with your team to create ways to increase cash collections while providing the best service and experience to patients.
- Participate in projects that extend beyond your day to day to stretch you to think outside the box.
What you bring:
- Exceptional attention to detail and organizational abilities
- Outstanding customer service/phone communication skills and ability to complete a high volume of calls
- Have high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done.
- Possess a strong work ethic and commitment to improving patients’ lives while being flexible and adaptable with a drive to go above and beyond
- Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment
Preferred skills:
- Bachelor’s degree
- 1+ year experience working in a client-facing role in a work setting that is heavily customer focused or 2+ years of work experience post college
- Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)
- Bilingual a plus